Service Assurance

Warranty

This page outlines standard product warranty scope, process, and exclusions for devices purchased directly from Sahrang Medtech or authorized channels.

Effective from: March 15, 2026

Coverage Summary

Component Coverage Period Included
Main Device Unit 36 Months Manufacturing defects and functional failures under normal use.
Accessories (Standard Kit) 12 Months Defective parts replacement as per inspection report.
Software Access Active Subscription / Contract Patch updates and critical security maintenance.

How to Raise a Warranty Request

  1. Email serial number, purchase proof, and a short issue description.
  2. Our technical team performs remote triage and confirms next action.
  3. Replacement or repair is initiated as per warranty validation outcome.
Email: contact@sahrangmedtech.systems | Subject: Warranty Request - [Serial Number]

Exclusions

  • Damage from misuse, unauthorized modifications, or accidental breakage.
  • Electrical spikes or site conditions outside the recommended setup guide.
  • Consumables and routine wear-and-tear elements unless explicitly listed.
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